1. Use only supported browser versions when taking online tests.

2. Before starting an online test, close all other unnecessary software programs on your computer.

3. It is preferable to use a hardwired connection rather than your wireless connection to the internet to take an online test. While WiFi reliability has greatly improved, if you're able to hardwire in, you'll have one less thing to worry about.

4. Make sure you do not have more than one browser window opened to Canvas; this can cause problems submitting your exam.

5. Make sure your computer is running the latest software. If your operating system is very out of date, you may not be able to run the newest web browser. If you'll need to use a work or company computer to take the test, please plan in advance if you do not have administrative rights.

6. Do not use the back, forward, delete keys or refresh buttons during the test. Canvas may interpret this as an attempt to leave the test, potentially with unsaved answers. This results in a warning that you have not submitted the test. It may kick you out of the test and depending on the test settings, you may not be able to get back in to finish.

7. Canvas Outages: Unplanned outages are rare, but occasionally happen. You can check https://status.instructure.com to see if there have been any reported outages. Scheduled Canvas outages (infrequent as they may be) will be announced in advance by WPI.

8. Do not wait until the last minute to take exams! See #7 for reference.

9. Timed Exams: When you begin a timed exam, the timer starts running. You are allowed to leave the exam and return, but the timer does not stop running. When you start the test, plan accordingly to be able to complete it in one seating.

10. If your instructor provided a self test/practice test, take it!

If you run into any technical issues, click the Help button in Canvas to chat or call with tech support (available 24/7) and report it to your instructor right away.